Shipping policy

At Elegantsy, every order is thoughtfully prepared and carefully packaged to ensure your experience is as beautiful as the products themselves.

Domestic Shipping

Elegantsy currently ships exclusively within the United States.

Shipping rates are calculated at checkout based on your order and delivery destination. All orders are carefully packaged to ensure your products arrive safely and beautifully.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and federal holidays, unless otherwise noted.

During product launches, promotional events, or periods of increased order volume, processing times may be extended.

Shipping & Delivery

Most orders are shipped via USPS Priority Mail, with estimated delivery times of 2–3 business days after shipment.

Delivery estimates are not guaranteed and do not include order processing time. Delays caused by carriers, weather conditions, or circumstances beyond our control do not automatically qualify an order for a refund.

Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Address Accuracy

Please ensure your shipping information is accurate before completing your purchase.

If you notice an error, contact us promptly at contactsupport@elegantsyluxe.com.

While we'll do our best to accommodate changes before shipment, modifications cannot be guaranteed once an order has been processed.

Additional shipping charges resulting from incorrect or incomplete addresses may be the customer's responsibility.

Lost, Missing, or Stolen Packages

If your package is delayed, missing, or marked as delivered but cannot be located, please contact the shipping carrier and reach out to our support team.

We're happy to assist with reviewing tracking information and determining appropriate next steps.

Lost or missing shipment claims will be evaluated individually. Replacement or refund eligibility will depend on the circumstances and applicable law.

Damaged, Defective, or Incorrect Orders

We take great care in preparing every shipment. If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery whenever possible.

Include your order number, a description of the issue, and clear photographs of the affected product and packaging.

For additional details, please review our Return & Refund Policy.

Contact Us

For shipping questions or order assistance, please email contactsupport@elegantsyluxe.com.

Thank you for choosing Elegantsy. We appreciate your support and look forward to bringing a little everyday luxury into your space.